Frequently Asked Questions

Below are some of the most common general questions we receive from customers, along with a list of valuable resources. If you have any questions not listed on this page, please feel free to contact our customer service team, who will be happy to answer any further inquiries.

What is your minimum job size?

There is no minimum requirement for the number of units per order! Whether you want to replace a single window or a hundred windows, we’re here to help you get the job done.

How long does a typical window or door replacement project take?

Most window or door replacement projects are completed within 1 to 3 days, depending on the size and complexity of the job. During your consultation, we’ll provide a more detailed timeline based on the specifics of your project.

What is a full-frame replacement, and why is it better than a retrofit installation?

A full-frame replacement removes the entire window or door, including the frame, while retrofit installations leave the existing frame in place. Full-frame replacements offer better energy efficiency, resolve issues with the old frame (such as rot or warping), and result in a more complete upgrade.

What types of materials do you use for window and door installations?

We offer high-quality materials from top manufacturers like Milgard and WinDor. Our windows come in vinyl and fiberglass options, while our doors are available in steel, fiberglass, and vinyl.

What is the warranty on your windows and doors?

The beauty of working with the top window manufacturers in the industry is the support you can expect before, during, and after installation. While the warranty depends from manufacturer to manufacturer, most offer limited lifetime warranties.

We offer our exclusive Leak Armor warranty for added peace of mind. For more details on this comprehensive protection, please visit our Leak Armor warranty page.

Do you offer custom-sized windows and doors?

Yes, we offer custom-sized windows and doors to fit non-standard openings. Our team will measure your space and recommend the right products to ensure a perfect fit for your home.

Do you offer glass-only replacement?

We do not offer glass-only replacement unless paired with at least one full-frame window or door replacement. This ensures that your new glass is installed as part of a comprehensive, high-performance solution.

Do you handle repairs for existing windows or doors?

We do not offer repair services for existing doors and windows. We specialize in full-frame replacements, which involve completely removing the old window or door and installing a new, high-quality product for better performance.

Can I supply my own window or door for you to install?

We do not install customer-supplied products. Our installation service includes removing, supplying, and installing the window or door to ensure the highest quality and compatibility with your home.

Do you work on new construction projects?

We’re currently focusing our efforts on providing replacement windows only. The reason behind this is the difference in quality and structure of replacement windows vs. new construction windows. It’s often worth replacing new construction windows with retrofit windows to increase energy efficiency and durability. however, our doors can be installed anytime during your home’s lifetime. Reach out to our customer service team to discuss your circumstances.

Window Replacement FAQs

When should windows be replaced?

Telltale signs that indicate it’s time to replace old windows include:

Feeling a slight draft through closed windows and/or noticing the area near the window is noticeably colder than the rest of the room.
Interior panes feel like the weather outside: warm to the touch during summer and cold during winter.
Visible cracks, rotting, and gaps on the window trim.
Moisture between window panes.

If my windows aren’t broken, are they still worth fixing?

This depends on the age of your windows. Considering the advancements in window technology and current federal & state incentive programs (such as Puget Sound Energy rebates), you could save significant money on energy bills by replacing older inefficient windows with today’s durable and energy-efficient options.

Which windows offer the best energy efficiency?

In our professional opinion fiberglass windows, such as the Milgard Ultra Series Fiberglass Windows offer the best energy efficiency. However, the efficiency ratings of our vinyl windows are still very impressive and more affordable by comparison.

What is a “Low-E” coating?

Low-E (or low emissivity) coating is a microscopic coating applied to glass that reflects long-wave infrared and UV lighting while allowing visible light to pass through. The result is a dramatically improved glass efficiency without any reduction in lighting.

I’m not sure what this type of window is called, can you help me identify it?

No problem! You’ll likely find your answer in our guide to common window types. If not, don’t hesitate to give us a call or ask a question online.

How long does a window replacement job take?

Installation time will vary depending on the house size and window type. A typical residential replacement lasts 2-5 days (not including the free consultation, measurement, and custom ordering of window materials). Click here for a more detailed explanation of our service process.

Are there standard window sizes? Will custom size windows cost extra?

Yes, each window style has its own set of standard window sizes. However, our manufacturers will allow custom window size orders at no additional cost!

Can you replace windows during the winter season? Is it a good idea?

Absolutely! We’re happy to replace your windows regardless of the season. A winter window replacement could be an excellent choice if you’re struggling with a drafty home and high energy bills.

Door Replacement FAQs

What brands of replacement doors do you carry/install?

We offer a wide selection of entry and patio door replacements from industry-leading manufacturers like Milgard and ProVia Doors.

When should entry and/or patio doors be replaced?

Telltale signs that indicate it’s time to replace entry and patio doors include:

Water intrusion around the door and/or moisture between window panes.
Experiencing a draft or heat transfer when the door is securely closed.
Difficulty operating the door.
Cosmetic damage, weathering, cracking, warping, or gaps in and around the door.

How long does a door replacement job take?

Door replacement jobs are fairly quick and usually do not take more than a single day unless considerable entry-way alterations are required.

How long does it take to install a stacking glass wall system?

Installation times for stacking glass walls vary from 1-2 days to 3-5 days depending on the modifications required to install the entire system.

Which type of entry and patio doors are the most energy efficient?

Once again, fiberglass door materials lead the pack regarding energy efficiency, durability, and style selection. However, we offer several other door materials that provide suitable efficiency, durability, and increased security.

Services FAQs

Do you offer double entry doors?

Yes – we offer a variety of entry doors as a full-service replacement package. In other words, we remove, supply, and install the doors.

Do you offer vinyl windows/doors?

Yes – we offer vinyl windows/doors as a full-service replacement package. In other words, we remove, supply, and install windows.

Do you offer fiberglass windows/doors?

Yes – we offer fiberglass windows/doors as a full-service replacement package. In other words, we remove, supply, and install windows.

Do you do Garage doors?

We don’t do overhead garage doors that open and close for cars, but we will replace fire-rated garage doors that lead from inside the home to the garage.