Frequently Asked Questions

Below are some of the most common general questions we receive from customers, along with a list of valuable resources. If you have any questions not listed on this page, please feel free to contact our customer service team, who will be happy to answer any further inquiries.

Window Replacement FAQs

When should windows be replaced?

Telltale signs that indicate it’s time to replace old windows include:

  • Feeling a slight draft through closed windows and/or noticing the area near the window is noticeably colder than the rest of the room.
  • Interior panes feel like the weather outside: warm to the touch during summer and cold during winter.
  • Visible cracks, rotting, and gaps on the window trim.
  • Moisture between window panes.

If my windows aren’t broken, are they still worth fixing?

This depends on the age of your windows. Considering the advancements in window technology and current federal & state incentive programs (such as Puget Sound Energy rebates), you could save significant money on energy bills by replacing older inefficient windows with today’s durable and energy-efficient options.

Which windows offer the best energy efficiency?

In our professional opinion, Milgard and ProVia offer the highest quality windows on the market today, which is why we use their windows for every replacement project. Among their inventory, the Milgard Ultra Series Fiberglass Windows offer the best energy efficiency. However, the efficiency ratings of our vinyl windows are still very impressive and more affordable by comparison.

What is a “Low-E” coating?

Low-E (or low emissivity) coating is a microscopic coating applied to glass that reflects long-wave infrared and UV lighting while allowing visible light to pass through. The result is a dramatically improved glass efficiency without any reduction in lighting.

I’m not sure what this type of window is called, can you help me identify it?

No problem! You’ll likely find your answer in our guide to common window types. If not, don’t hesitate to give us a call or ask a question online.

How long does a window replacement job take?

Installation time will vary depending on the house size and window type. A typical residential replacement lasts 2-5 days (not including the free consultation, measurement, and custom ordering of window materials). Click here for a more detailed explanation of our service process.

Are there standard window sizes? Will custom size windows cost extra?

Yes, each window style has its own set of standard window sizes. However, our manufacturers will allow custom window size orders at no additional cost!

Can you replace windows during the winter season? Is it a good idea?

Absolutely! We’re happy to replace your windows regardless of the season. A winter window replacement could be an excellent choice if you’re struggling with a drafty home and high energy bills.

Door Replacement FAQs

What brands of replacement doors do you carry/install?

We offer a wide selection of entry and patio door replacements from industry-leading manufacturers like Milgard, ProVia Doors, and ProVia Entry Systems.

When should entry and/or patio doors be replaced?

Telltale signs that indicate it’s time to replace entry and patio doors include:

  • Water intrusion around the door and/or moisture between window panes.
  • Experiencing a draft or heat transfer when the door is securely closed.
  • Difficulty operating the door.
  • Cosmetic damage, weathering, cracking, warping, or gaps in and around the door.

How long does a door replacement job take?

Door replacement jobs are fairly quick and usually do not take more than a single day unless considerable entry-way alterations are required.

How long does it take to install a stacking glass wall system?

Installation times for stacking glass walls vary from 1-2 days to 3-5 days depending on the modifications required to install the entire system.

Which type of entry and patio doors are the most energy efficient?

Once again, fiberglass door materials lead the pack regarding energy efficiency, durability, and style selection. However, we offer several other door materials that provide suitable efficiency, durability, and increased security.