Customer Support

We are to help you with your window and door project! If you have questions regarding your project, want help, or need to schedule a service, our project coordinators will be able to resolve your requests. For any service-related inquiry, please see our warranty information.

Our Support Process:

Call Our Support Team

Call our customer service team at (425) 255-2600

Briefly explain the reason why you’re calling, and they will transfer you to the person managing your project.

Explain Your Issue

Once you’re connected with your project coordinator, explain the issue you’re experiencing or the request you wish to make.

Get it Resolved

Once you’ve explained your request, your project coordinator will make sure to get your request resolved as soon as possible – while keeping you updated during the process!

Our 10-Year Leak Armor Installation Warranty

At Lake Washington Windows and Doors, we offer a 10-year warranty on your Leak Armor Installation.

What’s Included

Lake Washington Windows and Doors guarantees the customer that window and door products installed using our exclusive Leak Armor installation method will be free of defective workmanship for 10 years from the installation date. If you experience a defect with our work, our installation can cover you in one of three ways:

  • We will repair the defect if the damage is related to our craftsmanship or labor.
  • We will replace the defective material used to install the window or door product.
  • We will refund your purchase price for any defective service.

 

*It’s important to note that our Leak Armor Installation Warranty only covers installed windows and doors. This means for any defects on the product itself, you will have to contact the window manufacturer under their product warranty. Find product warranties for Milgard, ProVia, and WinDor by visiting their websites.

Support for Past Marine View Customers

If you were a customer of Marine View Windows and Doors, and you have a project you need assistance with, please call our customer service team at (425) 255-2600, and one of our customer service representatives will be able to help you.

If you are a past customer of Marine View Windows and Doors and would like to get more windows and doors replaced, call (425) 255-2600 or visit this link to schedule a new complimentary in-home consultation. All Marine View customers will now be treated as customers of Lake Washington Windows and Doors.

Support FAQs

What is the Current Lead Time?

Our current lead time to complete a window and door project is 8-11 weeks. Lead times can change depending on the time of the year, supply and demand, and other economic conditions.

How Do I Get in Touch with Somebody About My Current Project?

You can call our customer service team at (425) 255-2600 to inquire about details regarding your project. If you can’t get ahold of anyone at the time you call, you can expect a response time of 24-48 hours.

I Need to Schedule a Service. How Do I Do That?

Call our customer service team at (425) 255-2600 and one of our customer service representatives will connect you with your project coordinator to schedule a service for you over the phone.

There is Something Wrong or Broken with My Window, Can You Fix It?

It depends on what is broken or in question. If there is something broken directly on the window, like a part or glass, then that is not included in our 10-year warranty. You will need to contact your window manufacturer to service the window and activate the benefits of the window manufacturer’s warranty. For example, if you replace your windows with Milgard vinyl windows, and one of the locks is broken, you need to contact Milgard under their Lifetime Warranty.

However, if you have an issue with the installation side of your window replacement, then you can contact us under your Leak Armor Guarantee 10-year warranty.

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