Lake Washington Windows & Doors

Lake Washington delivered on every word they said for my recent window & patio door project. My consultant Michael is easily one the best sales persons I've ever worked with. He possesses the unique combination of design skills, deep product knowledge, and total customer focus. Michael sent me a detailed design drawing on a piece of grid paper a couple of hours after my "change of mind" on window layout. That single piece of artifact convinced me that Lake Washington has people who know what they are doing. Michael also offered me a product two other well-known local vendors simply said "don't exist" -- at a more competitive rate than the less preferred products the other vendors quoted. Decisioning became very simple from there. Ireland coordinated inspection and install scheduling for me. Her communication was clear and well advanced so I had plenty of time to get ready for appointments. A breath of fresh air compared to other install/remodeling vendors I've worked with in the past. Coming installation day, Josue and Andy (Andres) were my installers. These guys did incredible work. They came on time, were super efficient with the work and were polite and friendly throughout. They cleaned up the work area thoroughly, saving any hassle on my side. Josue even assisted me in putting back two pieces of window dressings so I didn't have to struggle with putting them back on at night. They did everything professionally, with a lot of skills and care. As a happy customer who now has beautiful, specially made, newly installed windows and door, I recommend Lake Washington wholeheartedly and will use them again for my future projects.

Amazing experience from start to finish. We are thrilled with the quality of our new doors and windows and our installers were awesome! So nice to see someone take so much pride in their work and do an absolutely beautiful job. Thank you!!

I had a great experience with Lake Washington Windows & Doors. Every step of the process was first class - from Kevin the sales rep, to Mike the Measure Tech to Chris & David the installers. In addition to them, Ireland kept me up to speed on dates and times of specific events happening with my project. If you are looking for window replacement, I'd look no further!

We contacted Lake Washington Windows and Doors regarding French doors that let water in the house during big storms. An appointment was scheduled quickly and efficiently. Dave did a careful assessment and explained the different options we had. We never felt he was trying to sell doors that wouldn't be best for our needs. We highly recommend Lake Washington Windows and Doors.

Overall, our experience with Lake Washington Windows & Doors was very professional. Scope of work involved a new sliding patio door that was completed within 1/2 day. They offered reasonable pricing - not the cheapest, but not the most expensive either, which in my opinion is the best approach to take with home services. This was a multi-step process (inquiry, free quote, critical measure, installation) in which we engaged with 4-5 different people. There were aspects in which they went above and beyond; and others where it was OK, leading to the rating. Installation (6/5): Crisanto & Joel were ROCKSTARS. They were professional, friendly, thorough, and highly knowledgable. We were there throughout the entire process - and could tell they took pride in their work and installed it as if it were their own home. For example, Crisanto laid down a wood transition piece and while trying to press it into place, the wood slightly split. He removed it and replaced it with a new one. When Joel tried to install the screen door, he was very meticulous in making sure it was balanced and the wheels were sliding properly. Scheduling (4/5): Scheduling process was generally communicative and straightforward; however, due to the bomb cyclone, we experienced some last minute scheduling changes. My understanding is that they were very busy for the next few weeks, and had already received the door, and needed to install as soon as they could because it would be difficult for them to hold onto inventory. They were really encouraging us to schedule it for the following day, which we already had commitments, but did our best to move and accommodate them. What really made it difficult to give 5 stars was after we cleared our schedule to make sure they could come (and that they said they could bring a generator if our power was still out), they asked AGAIN if we had a generator and then proceeded to ask if we knew when we were getting our power back (btw, even PSE didn't know since they were doing damage assessment at the time). I recognize this was a stressful time for everyone, but after we did everything to accommodate to their schedule, it felt the burden being shifted all onto us as the customer - to accommodate to their schedule, to provide power, & being asked if we had a generator twice even though they said their manager could bring one. That burdening feeling just left me a bit stressed out & a bad taste in the mouth. Inquiry/Sales (4/5): After I initially submitted an inquiry online, I felt bombarded by the e-mail, texts, calls to follow up. I appreciate a company making sure I receive communication from them, but because I was reached out to by multiple people with 7+ touchpoints, it was a lot. There was also a system issue that caused confusion around scheduling. However, after getting into contact & scheduling the estimate appointment, everything else generally went smoothly, so I'm glad I didn't let this part stop me from moving forward because the installation was top-notch. Without the unexpected weather, I think my experience would've resulted in a full rating, but I didn't want to discount how it went given when things weren't perfect (because hey, it happens). If you've read this far and are still unsure whether to go with Lake Washington Windows & Doors, I can say with confidence that you'll be in good hands.

Amazing service!

We are thrilled with our new sliding glass door and window. The installers, Crisanto and Joel, worked quickly and were exceptionally professional, finishing the job earlier than expected and very clean. The work met and exceeded our expectations. The whole process from start to finish was hassle free.